Shipping policy

SHIPPING POLICY

Last updated: January 1, 2026

This Shipping Policy applies to all orders placed through playryouth.com (the “Site”). By placing an order, you agree to the terms outlined below.

1. ORDER PROCESSING

1.1 Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

During high-volume periods (launches, promotions, holidays), processing times may be extended. We appreciate your patience during these times.

1.2 Order Cutoff

Orders placed after our daily cutoff time may begin processing on the next business day.

2. SHIPPING METHODS & DELIVERY TIMES

2.1 Shipping Destinations

We currently ship to:

  • The United States

  • Additional regions may be added at PLAYR’s discretion

2.2 Estimated Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. Delivery timelines begin once the order has shipped, not when it is placed.

PLAYR is not responsible for carrier delays, including but not limited to:

  • Weather

  • Carrier capacity issues

  • Customs delays

  • Incorrect address information

2.3 Shipping Carriers

We ship using reputable carriers such as USPS, UPS, FedEx, or regional partners. Carrier selection is determined by PLAYR.

3. SHIPPING FEES

Shipping costs are calculated at checkout and are based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

Promotional shipping offers (including free shipping) are subject to change and may be limited by order value or subscription status.

4. TRACKING INFORMATION

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates are controlled by the carrier and may not update immediately.

5. SUBSCRIPTION ORDERS

5.1 Subscription Fulfillment

Subscription orders ship automatically according to the delivery frequency selected at checkout.

Customers are responsible for managing:

  • Shipping address

  • Delivery frequency

  • Payment method

Changes must be made before the next billing date to take effect.

5.2 Subscription Shipping Delays

Subscription shipments may be delayed due to inventory availability or carrier issues. PLAYR is not liable for delays outside of our control.

6. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

The customer is responsible for:

  • Additional shipping costs

  • Reshipment fees (if applicable)

Refunds are not guaranteed for returned orders caused by address errors.

7. LOST, STOLEN, OR DAMAGED PACKAGES

7.1 Lost Packages

If a package is confirmed lost by the carrier:

  • Contact us within 7 days of the expected delivery date

  • We may issue a replacement or refund at our discretion

7.2 Stolen Packages

PLAYR is not responsible for packages marked as “Delivered” by the carrier but stolen after delivery.

We recommend shipping to a secure location.

7.3 Damaged Packages

If your order arrives damaged:

  • Contact hello@playryouth.com within 7 days of delivery

  • Include photos of:

    • The damaged item(s)

    • The shipping box

    • The packaging materials

Claims submitted after this window may not be eligible for resolution.

8. FREE SHIPPING & PROMOTIONS

Free shipping offers:

  • Are subject to eligibility requirements

  • May be modified or discontinued at any time

  • Cannot be applied retroactively

9. INTERNATIONAL SHIPPING (IF APPLICABLE)

If international shipping is offered in the future:

  • Customers are responsible for customs fees, duties, and taxes

  • Delivery timelines may vary significantly

  • PLAYR is not responsible for customs delays or rejected shipments

10. FORCE MAJEURE

PLAYR is not liable for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, carrier disruptions, or government actions.

11. POLICY CHANGES

PLAYR reserves the right to update this Shipping Policy at any time. Changes apply to orders placed after the effective date.

12. CONTACT INFORMATION

For shipping-related inquiries:

📧 hello@playryouth.com